Disclaimer:

DISCLAIMER: The information on our website comes from personal experiences and from research, books, articles and information on the gemstones. Using or wearing, stones or crystals, does not mean that you can treat, cure or prevent any disease. Please consult your Health Care Professional for information on health care issues and do not stop any medications or courses of treatment, without first consulting your Health Care Professional. The use of stones or crystals as a wellness therapy is one of personal choice. All properties attributed to the gemstones sold by Soul & Little Rose are based on ancient folklore and traditions.  The products and information are NOT intended to diagnose, treat or  prevent any disease, nor replace professional medical advice. 

 

How do I contact you?

If you would like to contact us, please e-mail us with your order number (if applicable). We are ready and happy to help! You can use the form on the page linked or alternatively email us at: hello {at} souandlittlerose.com

 

What is your return/exchange policy?

-We want you to love your items. If you are not completely satisfied with your purchase you may return the item(s) within 14 days of receiving it for exchange, refund or store credit.  Item(s) must be in their original condition and in perfect, unused condition. Shipping costs will not be refunded.

-We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund. Soul and Little Rose will replace any defective item within 15 days after the delivered date on your order.

All exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.

-Please note: We only process exchanges that were purchased via this online store.

 

Where do I ship my exchange/return?

If you would like to exchange your item, please e-mail us with your order number. We will reply with shipping instructions.

-Returns address:

Soul and Little Rose

RAN __(your order number)__

1 Blackfield Dr. Ste 2-191

Tiburon, CA 94920

 

How should I ship my exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, you exchange must include the original receipt. You should ship your exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD. Once your return is received at our warehouse it will take 5-10 business days for the credit to show back in your original form of payment or for an exchange to be mailed back to you.

 

What are your USA shipping rates?

-All domestic USA orders: FREE SHIPPING!

Priority Mail Upgrade: $12.95 *note that express upgrades indicate only a shorter transit time, NOT an immediate dispatch.

Express Mail Update (via USPS) $24.95 *note that express upgrades indicate only a shorter transit time, NOT an immediate dispatch.

*note that express upgrades indicate only a shorter transit time, NOT an immediate dispatch.

 

When will my order be shipped? When will it arrive?

Generally, if the item is in stock, it will leave our warehouse 3 to 5 business days after placing your order. Note this is the ("PRODUCTION TIME") estimated time for us to receive, prepare, pack and deliver your order to the courier.  This does not indicate the time it will take for you to get the order. TRANSIT TIMES vary from 3-10 days in the USA to 2-6 weeks international depending on your country and shipping method. We ship all our items from San Francisco, CA in the USA.

 

What's the status of my order? How do I track my order?

All our orders ship 1-5 business days after being placed unless a different shipping time is noted on the specific product page. Feel free to e-mail us anytime to get the status of your order and to obtain your tracking number. All orders ship via USPS. Make sure you include your order number in your e-mail.

 

How do I know that my order has been shipped?

When your order has been shipped, we will send an e-mail alerting you the order is on its way.

 

How do I change or cancel an order?

To cancel an order you recently completed, please email within 24 hours. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. 

 

What are my payment options?

We accept Visa, Mastercard, American Express and Discover and PayPal.

 

What countries do you ship to? What about duties? 

We do offer international shipping. Your shipping rate will be calculated during the checkout process once you have entered  your shipping information. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information. We are not responsible for any delays in receiving your order due to possible customs inspections.

 

I bought your product on eBay, is it authentic?

We suggest you shop on our website or from one of our authorized retailers. 

 

What is your Privacy Policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only.

 

Read entire PRIVACY POLICY HERE